We currently accept the following payment methods:
VISA, MASTERCARD, MAESTRO, UNIONPAY, VISA ELECTRON.

We accept transactions from all countries in the world. However, the sender must first agree to our general terms and conditions.

The following text that will appear in the account statement of your credit card:

Swiss Money Transfer, www.kuzafi.com

The transaction will be billed in Euros or Dollars (EUR or USD) according to your selection.

Yes, kuzafi.com is operated by KuzaFi Switzerland Ltd. KuzaFi Switzerland Ltd. Yes, kuzafi.com of KuzaFi Switzerland Ltd, is a Financial Intermediary in Switzerland, which operates according to the strictest regulations of the Swiss financial market (Secure Socket Layer/SSL 256 bit encryption). For more information, please contact our support team at any time.

The fees vary from country to country. To calculate the exact fees of our money transfer service, you can use the fee calculator on the kuzafi.com homepage.

The fees for a transfer will depend on the recipient country and the transfer method (debit card, bank deposit or cash pick-up). Please calculate your money transfer with our calculator to determine the effective amount of a transfer.

Recipients are not charged any fees for the remittances received.

Transactions can be for as little as 20 EUR or its equivalent in USD.

A user account on kuzafi.com is free of charge and is used to identify our customers correctly. KuzaFi works with the latest security technology to store your account details safely.

In addition, it is important for KuzaFi Switzerland Ltd. to be able to offer its customers personal service. We are able to contact you directly if you provide your contact information.

As a financial services provider licensed in Switzerland, we are committed to identifying our customers properly. For this purpose, we consider several country-specific requirements and sometimes require a copy of your identity card or passport or further documents. The customer service department will contact you in this regard.

You can contact us at any time to modify your information or deactivate your account. Just write us at: support@kuzafi.com.

The beneficiary who receives the money in Cuba must be over 16 years old. The identity will be checked with a passport or identity card when the recipient collects the debit card.

A personal AIS debit card will be issued to the recipient upon the first money transfer. If your recipient lives in Havana, the debit card will be ready for pickup within 3 to 5 days. If your recipient lives outside Havana, it may take up to 12 days.

Your recipient must personally pick up our debit card in the FINCIMEX office. Please inform the recipient when and where he or she can pick up the debit card. Please see the list of Fincimex disbursement locations under the question ""Where can the receiver pick up the debit card?""

Future transactions will be remitted to your recipient's debit card within 7-24 hours.

Transactions sent over the weekend will be executed within 48 hours.

You can find out the balance on your debit card at any time by calling +53 (07) 835 6444 (operator) or +53 (07) 204 4823 (automatic responder).

The funds sent will be deposited in the debit card "AIS" and will be available to the beneficiary before 7-12 hours, if your beneficiary already has one of these cards.

Beneficiaries will not be charged any fees for the received remittances.

Locate in the list below the FINCIMEX office corresponding to the province or locality where your beneficiary resides and inform the FINCIMEX address so that he / she can personally pick up his debit card:

Tarjeta AIS	Pinar del Río: Luis Pérez Esq. Gerardo Medina s/n Pinar del Río
Tarjeta AIS	La Habana: Ave. 3era No. 408 e/ 4 y 6, Playa
Tarjeta AIS	Isla de la Juventud: Calle 39 e/ 30 y 32. Altos del Servicupet. El Parque
Tarjeta AIS	Bauta: Ave. 251 No. 13015, Bauta
Tarjeta AIS	Güines: Calle 86 esq 45, Güines
Tarjeta AIS	Matanzas: Calzada de Esteban Esq. San Ambrosio, Pueblo Nuevo, Matanzas
Tarjeta AIS	Varadero: Calle 1ra Ave. e/ 15 y 16
Tarjeta AIS	Villa Clara: Ctra. Ctral edif. Morata e/ San pedro y Virtudes
Tarjeta AIS	Cienfuegos: Calle 33 e/ 56 y 58
Tarjeta AIS	Trinidad: Fausto Pelayo s/n, Servicentro Oro Negro, Trinidad, St.Spiritus
Tarjeta AIS	Sancti Spíritus: Ave. de los Mártires s/n Esq. Circunvalante Olivos 1
Tarjeta AIS	Ciego de Ávila: Calle Cuba e/ Honorato del Castillo y Maceo
Tarjeta AIS	Camagüey: Gral Gómez 105 e/ Independencia y Maceo
Tarjeta AIS	Las Tunas: Ave. 1ro de mayo s/n Esq. A 45 La Victoria
Tarjeta AIS	Holguín: Calle Frexes Esq. Carbo
Tarjeta AIS	Moa: Ave. 1ro de mayo s/n Moa
Tarjeta AIS	Granma: Ctra. Vía Santiago Edif. Las Novedades, Bayamo
Tarjeta AIS	Santiago de Cuba: Felix Pena No. 565 e/ Jose A. Saco y Aguilera
Tarjeta AIS	Guantánamo: Crombet e/ Los Maceo y La Línea
Tarjeta AIS	Baracoa: Martí #356, Baracoa, Guantánamo

We pay out the money exclusively in CUC.

Yes. You can send money to Cuba with kuzafi.com on an AIS debit card. If your recipient has an AIS debit card, you must enter the 11-digit ID number (número del carnet de identidad cubano) when initiating your transaction so that our system can send the money to the debit card. The transaction will take about 7-12 hours. The AIS debit card must be active.

If the card is not active, your recipient must have a new AIS debit card with the same number issued at a Fincimex office. If your recipient does not have an AIS debit card, you can enter the recipient's ID number (número del carnet de identidad cubano) when initiating the transaction and have a new debit card issued by Fincimex.

Note that the transaction may take longer (3-15 days) if the beneficiary does not already have a debit card. In addition, our customer service will contact you to verify the accuracy of the recipient's data. For questions about transactions to Cuba, contact our customer service via Skype or email at any time. We would be happy to provide further assistance.